Frequently Asked Questions
Everything you need to know about our premium knitwear and services.
What materials do you use in your knitwear?
At The Original Knit, we use premium natural fibers including 100% Merino wool, organic cotton, and luxury cashmere blends to ensure maximum comfort and durability.
How should I care for my knitted garments?
To maintain the shape and softness of your items, we recommend hand washing in cold water with a mild detergent and laying them flat to dry. Avoid hanging knitwear to prevent stretching.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location but usually range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic exchange or refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery dates are calculated at checkout based on your specific location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.